Customer Service Services

subheader customerservice

Driving corporate worth now for future's individual consumption

Extra smiles each kilowatt hour- something that utilities enterprises are in dire need of – to increase the slab on amenity. This demands smart and profitable IT solutions which convey diverse-channeled stretch and combined opinions, and allow rapid and precise replies.

Recognizing enterprises like self-service client porches, client service incorporation, and appeal workflow optimization not merely decreases service leaks and authorizes managers, but then again takes client familiarity, cognizance and involvement to novel summits.

Challenges and opportunities

Making captivating client experiences: A displeasing experience may bring about bad replies, extra expenditure, late ventures, and the weakening of trademark fairness in the linked sphere. Conversely, strategic preparation and investment in client rendezvous are important issues in supporting utility initiatives with increasing client anticipations.

Evolving technologies: The development of communiqué networks, clever grid and CRM competences are powering the renewal and incorporation of client facility processes and IT systems. Through innovative competences similar to detailed client division, portable client applications, and community media stages, utilities currently have additional streets to generate charming relations.

How Compute Corp provides commercial value

Setting up relations with Compute Corp interprets to reduced assignment danger because of our established procedure and distribution excellence, in addition to condensed working cost over our Global Delivery Model. Our qualified specialists in the utilities sphere are dedicated to generate the finest technology and commercial conclusions for client service. Equipped with accelerators and gears, they produce groundbreaking answers and likewise express diverse-channeled communiqué plans that can refresh client retention. Client provision emphasis zones at Compute Corp comprise:

  • Client info system (CIS) transformation and replacement: Our aids power novel and better smart network competences and investments to deliver lucrative answers and better performance.
  • Customer relationship management (CRM): Our explanations aid to generate lifespan client value whereas couture communications for important client sections.
  • Business transformation initiatives: We enhance usefulness to enterprises in raising working efficiency, develop client service heights, and also enhance novel advanced metering infrastructure (AMI) and smart network facilities.
  • United communications: We carry the finest of community media, infrastructures and agility tools to deliver a smooth client experience that is great on co-generation and gratification.